The Explorer Club Membership Terms & Conditions
The Explorers Against Extinction Explorer Club feels it’s important to inform you that by applying to become a member, you accept & understand the terms and conditions set out below; and you authorise us to manage and process your personal information in line with its privacy policy which is compliant to the data protection laws in the UK.
For the purposes of this agreement, personal information and personal data have the same meaning to that specified in the Data Protection Act 2018, and references to the words "we" or "us" are references to the Explorers Club. References to the word "members" and "membership" are references to becoming an Explorer member.
Background
Who are we?
The Explorer Club raises funds for The Real World Conservation Trust (RWCT) (UK charity 1177505) and is administered by Real World Travel & Conservation Ltd (RWTC) (UK Company Reg 3677583). The aim of RWTC is to support the trust through commercial activities. Its Head Office is located at Lower Farm Barns, Happisburgh, Norwich, NR12 0QQ, UK.
What do we do?
Explorers Against Extinction is a wildlife conservation campaign organised by registered UK charity the Real World Conservation Trust (UK charity No 1177505).
The primary aims of the campaign are to raise awareness about the threats facing the world’s most iconic species and their habitats while also raising significant funds for nominated projects pivotal in the battle to protect them.
1. What are the benefits of becoming an Explorer Club member?
1.1 The Explorer Club offers various types of membership to suit individual needs.
1.2 When you join as a member and your membership has been approved by us, you will receive your welcome pack in the post within 5-10 working days to the correspondence address you provided.
This pack will vary depending on the membership type you have selected. Please see our Membership Benefits page on our website for full details.
2. How do I become a member?
2.1 You take out membership online. Your application will be deemed to be accepted by the Explorer Club once we have received the correct details from yourself and have been entered on to our system.
You, the member, will be responsible for ensuring the accuracy of the details provided upon application. We may contact you to request further information if the details you have provided are incomplete or invalid and we therefore cannot fulfil your membership benefits.
2.2 It is important to note that although we value a request from an individual to become a member there may be instances whereby we cannot accept such a request. We reserve the right to refuse any request for membership or cancel a membership.
3. Are the Explorer Club prices fixed?
3.1 All quoted membership fees are for a one-year membership subscription.
3.2 The subscription amount paid for membership will be regarded as a donation to the RWCT and will be used to help it fulfil its charitable objectives.
3.3 We reserves the right to increase membership fees.
4. How are payments for membership processed?
4.1 We accept payment by credit/debit card, PayPal or Direct Debit.
4.2 If an error has been made in the payment of your direct debit by us or your bank/building society, under your banks direct debit guarantee scheme you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when requested to do so by the Trust.
4.3 You can cancel a direct debit any time by simply contacting your bank or building society. We would be grateful if you could also let us know that you wish to cancel your membership.
5. Can I change my membership details?
5.1 You can change your details at any point throughout your membership if your circumstances change and you want to change your membership type or change of name or address through our online portal.
5.2 You cannot transfer a membership into someone else’s name. If you no longer require the membership, please let us know and we will cancel the membership for you.
6. How is the Explorer Club structured and what membership benefits do I get?
6.1 By becoming a member of the Explorer Club you are not becoming an officer or official of The Real World Conservation Trust. The club is managed & run by RWTC. The Trustees of the RWCT have approved the Club as its official Supporters Club and appointed RWTC to administer it on their behalf. The rights of its members are recognised by the RWCT and limited to those outlined in the Membership Benefits. These rights can be changed or cancelled by the Trustees of the RWCT at any time.
7. What is the renewal process? Is there an automatic renewal policy? How do I cancel?
7.1 For members who pay by debit/credit card or PayPal you will be e-mailed an invitation to renew 4 weeks before your renewal date. The e-mail will include a link for you to follow to easily renew your membership. If you do not do so, your membership will automatically lapse on its expiry date. If you decide to renew, we will send you an email confirming this.
If you pay by direct debit your membership will automatically renew for the following year unless you cancel. We will send you confirmation of your renewal in the post once this has happened.
8. How do you take care of members' personal information?
8.1 When you apply to become a member of the Explorer Club (and throughout the course of your membership subscription) it will be necessary for us to obtain certain information from you such as your name, address etc. This information is regarded as personal information and we understand that this information is very valuable to you, and We want to reassure you that any personal information you provide to Us will be processed in line with the Data Protection laws and in accordance with our Privacy Policy that has been developed to protect your personal information. More importantly, we will not disclose any of our members personal details to any third party, unless they provide Us with a written consent to do so.
8.2 The credit/debit card information. We have no access to your credit/debit card information. The transactions are handled through our membership platform by Stripe, one of the largest and most secure payment facilitators.
8.3 If you are not using your own credit/debit card to pay for the membership subscription, you must ask permission of the credit/debit card holder before entering payment details. When you subscribe to become a supporter member of the Trust either online, by post or verbally, you are confirming that you have obtained the express prior permission of the credit/debit card holder.
9. How do I contact the Explorer Club to make a query, comment or complaint?
We shall endeavour to respond to any query received within five working days. This may be an acknowledgement of receipt whilst further investigations are carried out. If you have any queries or complaints please contact us
E-mail: [email protected]
Telephone: 01692 218189 Post: Lower Farm Barns, Happisburgh, Norwich, NR12 0QQ, UK
Office hours are Monday to Thursday, 9.30 am to 4.30 pm (excluding bank holidays).
General Terms
10. Liability
10.1 Subject to clause 9.3, the Explorer Club excludes all liability to members or to any third party for any loss of profit, or any special, incidental or any consequential damages (however arising, including negligence) arising out of, or in connection with any services, any benefits and/or any products supplied by the Explorer Club or its representatives which includes any company associated with the Explorer Club.
10.2 Subject to clause 9.3, the liability of the Trust to you is limited to the amount of your membership fee.
10.3 Nothing in these terms and conditions excludes liability for death or personal injury caused by the Explorer Club’s negligence or for fraud or fraudulent misrepresentation.
11. Force majeure
11.1 Neither party shall be in breach of this agreement nor liable for any delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control. In such circumstances the affected party shall be entitled to a reasonable extension of the time for performing such obligations. If the period of delay or non-performance continues for 4 weeks, the party not affected may terminate this agreement by giving 7 days' written notice to the affected party.
12. Third parties
12.1 A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
13. Entire Agreement
13.1 This membership terms and conditions constitute the entire agreement between the parties and supersede and extinguish all previous supporter membership terms and conditions editions of the supporter membership terms and conditions, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
14. Severance
14.1 If any court finds that any provision of this agreement is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, shall be deemed to be deleted, and the validity and enforceability of the other provisions of this agreement shall not be affected. If any invalid, unenforceable or illegal provision of this agreement would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
15. Notice
15.1 All notices given by you to us must be provided in writing to The Explorer Club, Lower Farm Barns, Happisburgh, Norwich, NR12 0QQ, UK. We may give notice to you via either the email or postal address you provide to us when placing an application to become a member. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter.
16. Governing law and jurisdiction
16.1 This agreement, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, the law of England and Wales.
16.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).
17. Dispute resolution
17.1 Each party commits that in the event a dispute should arise under this agreement or relating to any manner hereto, the parties shall first endeavour to resolve their dispute by good faith negotiations between or among the parties.
17.2 If the parties are unable to resolve their dispute, then the matter shall be reviewed by a senior level representative of each party. In the event these senior representatives are unable to resolve the matter, the parties agree to attempt to mediate their dispute within 30 days after the dispute initially arose, using a third party mediator.
17.3 All mediation proceedings shall be confidential, and no information exchanged in such mediation shall be discoverable or admissible in any litigation involving the parties.
17.4 Proceedings shall not be commenced by any party unless every effort to resolve the dispute has been exhausted.